two blondes & a bakery

PAYMENTS

--All sales are final.
--All payments are non-refundable. Store credit can only be issued by Two Blondes & A Bakery Management. Any refund or store credit requests must be submitted in writing via email to twoblondesbakerytx@gmail.com.  Two Blondes has 14 days to review this request and determine an outcome. The outcome will be sent the email address of the requester.
--The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later date.  When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
--The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late. 


OCCASIONAL CAKE ORDERS (birthday, shower, anniversary, etc.)
When ordering 14 days or more in advance, a 50% non­-transferable deposit in required to confirm your reservation. Final payment is due seven (7) days before delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  A 15% late fee will be charged each day the final payment is late.


CHANGES

--The final date of any changes for the size, flavor, style, etc. of the cake are due 15 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges. 
--All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored.  
--Seasonal items may incur an additional charge or may be substituted if unavailable.

VARIATIONS IN DESIGN

-- While Two Blondes & A Bakery makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, Two Blondes & A Bakery will make every attempt to make the item as close to the likeness as possible. In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and different sugar substrates take color differently. Two Blondes & A Bakery will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
-- Two Blondes & A Bakery cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
-- To maintain stability and the integrity of your event cake, The Bakery reserves the right to make design and structural changes to your cake on site or off, without prior notification.


RIGHTS & WAIVERS

-- Two Blondes & A Bakery reserves the right to take photos of the product for display or promotion without the customer's consent.
-- Two Blondes & A Bakery is not responsible for any damage to the cake after delivery/set up is complete. Cakes are heavy and require a climate controlled environment (at or below 75 degrees). 
--It is acknowledged by Two Blondes & A Bakery and the customer that fresh flowers are not a food product. They may contain pesticides, dirt, insects and other contaminants. 
-- If the customer elects to pick up the cake, the customer is responsible for the cake as soon as it leaves Two Blondes & A Bakery premises. Upon visual inspection of cake and its departure from the premises, the customer approves the cake's visual appearance and waives any rights to a refund based on the style, design or visual appearance of the cake. 
-- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. Two Blondes & A Bakery is not responsible for any adverse effects of allergic reactions.
-- Upon the event of a natural disaster, accident or other situation outside of Two Blondes & A Bakery control, this contract may be voided.
-- Two Blondes & A Bakery will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--provide the amount paid, or a portion of, for those products and services in the form of store credit. Two Blondes & A Bakery’s total liability is hereby limited to amounts paid to Two Blondes & A Bakery  for its goods and services. Two Blondes & A Bakery will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise. 
-- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Two Blondes & A Bakery. 
 

DISPUTES & GRIEVANCES

-- All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service.  
-- All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only.  
 

CANCELLATIONS
• Any cancellations must be made 72 hours in advance in writing and will result in a Store Credit ONLY.